I just called the appliance repaired service who fixed our washing machine, and the man I spoke to really downplayed the situation. he said stuff like "oh shucks, you get one thing fixed and the darn thing needs another repair". I tried to be assertive and say "we didn't have this problem before your guy fixed it. and we would like to be reimbursed for the money we spent on the rental equipment to dry out our basement".
I presume that he was just trying to deflect the blame, but it felt condensing. he could've easily have called me "little lady" and it would have matched his tone. I wasn't mad before I called, but I am now. Brendan was going to call and deal with them, but he's in an all day training seminar about trauma, so isn't available to do it.
I ended up setting up an appointment for the same repair guy to come over on Wednesday. so I suppose we'll have to take it up with him. I like that repair guy, he's done work for us before and he's very nice. I really don't want to get into conflict with him. I really hope they eat the cost for the sake of our return business.