after last year's washing machine related basement flood, we bought a brand new washing machine. we felt that meant we wouldn't have to worry about major break-downs for a while. but unfortunately, just after our year warranty expired, we started having trouble with it. so I had a repairman come in, and he told me that the part we needed would cost $400 (not including labour). this is more than half of what we paid. I was pretty frustrated and disappointed. so today I called the manufacturer, in hopes that they might be able to do something (apparently some machine parts have a longer warranty), and thankfully they agreed to a one-time courtesy repair. I am relieved. I'm hoping it will be as straightforward as that, and there won't be any surprises. it also redeems my opinion of this particular manufacturer.
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